Size Guide
Please refer to our standard size guide chart & size recommendations.
Frequently asked questions
Please carefully read through our FAQs below, before proceeding with your order.
Where can I pay?
Security Bank:
Mary Rae Therese S. Fernandez
0000062671105
GCASH:
Marisol S.
0956-820-7829
or
Lorenzo Joseph G. Buncayo
0917-547-6735
When will my order arrive?
If your order is on hand, you can expect it in 1 week or less, depending on your area. After placing an order, we’ll also send you a confirmation text with more details regarding the delivery date. Please send us a message on instagram with your order details for more questions.
*delays may take up to one week.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you have a size guide?
Yes! You can check our size guide on our website.
CAN I EXCHANGE MY PAIR IF IT DOESNT FIT?
Yes, but we can only do exchanges within Metro Manila. You will also shoulder the delivery fees for the exchange. Exchange items are subject to availability
DO YOU HAVE GIFTING OPTIONS?
All shoes are wrapped and placed inside our Manila Espadrilles shoe box & paper bag. Let us know in advance if you are gifting your order/s so we can allocate one box per shoe and label accordingly.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can my shoes get wet?
Yes! You may notice that your pair will get a bit tighter due to the water, but no worries! Once it dries up, it will return to its regular size, shape, and color. The 'espadrille' (abaca fiber) part of the shoe can also get wet. Just dry it thoroughly, and avoid roughly brushing it with any cloth or brush cleaner.
How do i clean my shoes?
You can submerge the shoes in water, then proceed to hand wash the cloth areas with mild soap to get rid of any dirt. Do NOT brush your shoes, especially the abaca fiber. You can also wash white canvas pairs with baking soda.
can i get a refund?
We can only give you a full refund if your shoes are damaged or if we sent the wrong item/s. You'll have to send us proof of the damage within 24 hours (upon delivery). Manila Espadrilles will not be issuing full refunds if your shoes do not fit, and if you fail to send us the proof of damage. Please send us a message beforehand so we can assist you with your inquiries regarding sizing.
can i book my own grab rider?
Yes. Message us on Instagram to arrange this. Only Metro Manila customers can book their own couriers.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.